Testimonials

I wanted to let the two of you know that your hard work is just so much appreciated on the sale of my home in Kenton. I have spoken to so many people about you. Besides it being such an emotional time for me, you made it so easy for me. I couldn’t have asked for nicer people to help me through this process with no worries. I will recommend you to anyone. Thank you so much again.

There is no way (Read: literally ZERO possibility) I could have gotten my short sale done without Sam on my team! Her services were invaluable, as the bank I dealt with requested not only massive amounts of paperwork but they did so frequently and I, like most people, do not always have the time (or patience) during the day to address such requests. Sam, on the other hand, was right on it – at times, even completing the blanks for me so I could simply sign, date, and get on with my life. We kept in frequent contact via text, phone and email. She answered 95% of the time and in the rare instances she did not, she always called back promptly. When the bank dragged its feet, Sam escalated things, at one point even pushing for a new representative when she felt my file was being mismanaged. Selling a house is stressful enough and I am sure that had I had to handle the nonstop back and forth with the bank, I would have given up out of pure frustration. Sam, however, was always there to “talk me off the cliff” as it were, and in the end, she was right- I was able to successfully complete my short sale and couldn’t be more grateful! I will definitely be referring your group to my friends and family if they should ever find themselves in a similar situation! Thanks again for everything!!!

This letter is to let you know about the incredible services of Dave and Sam O’Donnell.

They provide an outstanding level of service that I have never seen before from a realty company, or in fact, any company.

They provide an incredible level of personal attention to keep you informed of every step of every deal. They also promptly return phone calls and text messages, answering any question one may have.

They treat everyone fairly, courteously, and respectfully, while serving your every need.

They take the time to explain matters that may be difficult to understand and answer any questions you may have, no matter how many.

They show a great amount of patience while dealing with mortgage companies, and other real estate people, who may not be as cooperative, knowledgeable, and readily available as they are.

Without a doubt, I would very highly recommend them to any prospective seller or buyer, or anyone who may need help with a real estate issue like a short sale, foreclosure, or other matter.

I will notify all my friends and colleges of this outstanding company that excels in customer service and customer satisfaction.

I have saved the last email (stating “short sale approved”) as unread, and keep reading it, as if, the first time were a mirage! But the email keeps saying the same thing, unless this is a reoccurring dream like “Groundhog Day”. But, I have read it now about ten times and it does say what everyone has been waiting to hear. You have done so much work on this and I am so very grateful. Thanks again for all the work you have done on this, knowing that this is only a small part of what you both do, work and home.

When our job situations changed and we had to relocate and move out of our brand new home years before we anticipated, it created a very difficult situation for us.  The housing market was on the decline and it seemed that they only way to obtain a buyer would be to apply for a short sale.

We had a complicated short sale process, which involved working with two different banks.  The first was an extremely difficult bank to work with and the things that we were being told often seemed to make no sense to us at all.  Sam and Dave got involved and helped us through the many, many ups and downs that were involved in the process.  There were times when we thought our bank was just not going to be willing to give us the option of a short sale on our home and that we would have no other choice but foreclosure.  We were scared, but Sam and Dave were always available to provide the right information and hope that there would be a next step in the process.  They took the stress of the process off of us by being our liaison to the bank(s).  They have the knowledge base and skills to work with banks and “speak their language.”  They knew the right questions to ask and right way to approach working with our bank(s).

When we did receive an offer on our house, it was in the middle of our mortgage being sold.  Sam and Dave helped everything to work smoothly so that our file would get to the right people at the new bank as quickly as possible.  Our home closed within 2 ½ months of the offer being made and the new bank taking over the mortgage.

We cannot say enough to recommend the services of Sam and Dave O’Donnell and First State Realty.  They truly made the sale of our home possible!

I was going through a tough time in my life and was forced into a financial bind with my home, I tried to sell my home on many occasions, but with the real estate market crashing, I could not get the price I needed to satisfy the mortgage. I struggled for 2+ years trying to figure out a solution that wouldn’t jeopardize my credit worthiness by just walking away from the property and settling for foreclosure, I was at the end of my rope and my bank account was emptied from trying to maintain the mortgage on my property. I didn’t know what to do or who to call, then my Realtor suggested the O’Donnell’s to me and explained what they did for people such as myself in this type of financial bind. I have to admit in the beginning I was very skeptical, I didn’t trust anyone with my personal information and wasn’t sure if this was some scheme for someone to scam me for money or make my situation worse, So I was hesitant at first to call. So I decided to call to at least hear what their plan of action was for a situation such as mine. So I made the call to Dave O’Donnell. WOW I was totally shocked that this gentleman never met me before but had the patience to listen to my entire situation and answer all the questions that I had at that time. He explained in full detail what his plan of action was for me and how he was going to execute it. He gave me simple directions I had to submit to him in order for him to get start, and did I mention it didn’t cost me a single dollar out of my pocket, His earnings came from the end of the process with the buyer and the bank, I felt relieved that I had someone to help me through this process and was on my team. I have to admit there was a lot of challenges thrown at us and I wasn’t use to this type of transaction, However Dave was and he handled every detail of the obstacles so well that I knew he was going to resolve this problem for me no matter what came our away. I was IMPRESSED. Not one time did I have to deal with the mortgage company at all, once I gave the O’Donnell’s the power of attorney for my case, all my phone calls went and came from them and I was more than comfortable that they were handling them. They kept me informed every step of the way Mrs. O’Donnell sent me emails weekly if not daily keeping me updated of new findings or anything I need to respond to. The faster I turned the information over to her she executed them to the proper people to move the process quickly. I am very satisfied how they handled my situation and the professionalism they use. I don’t know what I would have done without them. THANK YOU AGAIN. If I had to do over again I would have called them FIRST instead of stressing and trying to handle the mortgage company myself.  If you want the job done right, call the O’Donnell’s. If anyone has any doubt of their ability I can be reached anytime to confirm this company is THE REAL DEAL and the best in the business.

Dave and Samantha, it was a pleasure working towards settling the home for my clients.  I so appreciate working with agents who have the same sincere interest in helping clients and also who work as a team even when the other team member is another broker.  We all have the same interest helping our clients get to the settlement table. The best to you both.

I wanted to take the time to say Thank You!  The entire experience could have been a huge nightmare however due to your expertise, promptness, and updates, I knew exactly what process we were using and how the deal was going.  I would definitely recommend you to a friend!  Feel free to use any of my comments.  This was a pleasurable experience in a bad situation.

I cannot thank you enough for your professionalism and integrity.  You have no idea how valuable your knowledge of Delaware and your invaluable contacts were something that I came to depend on throughout these past several months.  You always make those extra efforts that are far beyond what is expected.  Thank you!

Thanks again for all your assistance and expertise in guiding us through the short sale process with our home. What a relief and a blessing it is to avoid a foreclosure/sheriff’s sale and be able to walk away from an upside down mortgage without having to pay the bank anything. Mike Brown said you guys specialized in short sales and could help us and he was absolutely right! You delivered!

Just as important as the outcome was the process. You patiently explained the short sale process, conveyed your expertise and experience, treated us fairly and courteously without being judgmental, reassured us with your calm and confident approach, requested information from us necessary to keep the process moving, kept us informed via phone calls and emails, and answered all of our questions throughout. We would recommend you to our friends, family or any other distressed homeowner without hesitation. Feel free to share our comments with other potential clients.